Customer questions answered, around the clock.
The customer support widget sits on your website and answers questions about your company solely from your knowledge base. Guardrails keep it on topic and protect it from abuse.
The problem
Customers expect an instant answer, also outside business hours. The same questions tie up your team, while a simple chatbot without real knowledge invents freely or can be misused for other purposes. Both damage trust.
How the agent works
- 1
Connect the knowledge base
The agent is set on your content, meaning product info, FAQ and company files. It answers only on this basis.
- 2
Embed the widget
You embed the widget with a snippet on your website, in your brand look. No programming is needed.
- 3
Answer questions
Visitors ask their question, the agent answers from the knowledge base with evidence and points to the matching source when useful.
- 4
Guardrails protect
Built-in guardrails keep the agent on topic, prevent abuse and hand sensitive matters to a human.
The outcome
- Instant answers around the clock
- Answers backed by your knowledge base
- Guardrails against abuse and topic drift
- Your team relieved of recurring questions
Frequently asked
No. It answers only from your knowledge base. If the information is missing, it says so and points to a human rather than guessing.
The agent stays on your company topic and rejects attempts to use it for other purposes. Sensitive matters are escalated.
Via a small snippet on your website, in your brand design. Setup takes a few minutes.
In Swiss data centres or on your infrastructure. The conversations stay traceable and under your control.
